Support Center

Get help when you need it — 24/7 emergency support available

Contact Support

Multiple ways to get the help you need

24/7 Emergency Support

Critical system issues and emergency repairs

Emergency
Available 24/7
Response: Within 30 minutes
Contact Emergency Support

Technical Support

Installation, configuration, and troubleshooting

Technical
Mon–Fri: 7:00 AM – 6:00 PM
Response: Within 2 hours
Contact Technical Support

Sales & Quotes

New installations and service quotes

Sales
Mon–Fri: 8:00 AM – 5:00 PM
Response: Within 4 hours
Contact Sales Support

WhatsApp Support

Quick questions and status updates

Chat
Mon–Fri: 8:00 AM – 5:00 PM
Response: Within 1 hour
Contact Chat Support

Frequently Asked Questions

Find answers to common questions about our services

Troubleshooting Guide

Step-by-step solutions for common issues

Meter Not Accepting Tokens

  1. 1Verify token code is entered exactly as provided
  2. 2Check if meter display shows any error codes
  3. 3Ensure meter has power (display is visible)
  4. 4Try entering token again slowly
  5. 5Contact support if issue persists

No Power Despite Balance

  1. 1Check main circuit breaker in distribution board
  2. 2Verify meter display shows positive balance
  3. 3Check if meter bypass switch is in correct position
  4. 4Inspect meter connections for loose wires
  5. 5Contact emergency support for assistance

Water Flow Issues

  1. 1Check water meter balance is positive
  2. 2Verify main water valve is fully open
  3. 3Check for any closed isolation valves
  4. 4Inspect for visible leaks or blockages
  5. 5Contact technical support for flow issues

Service Areas

South Africa's leading sub-metering provider, installing electricity and water prepaid meters nationwide.
We also offer low, medium, and high voltage power installations for all sectors.

Johannesburg & Gauteng

Service Areas:

Sandton Randburg Roodepoort Soweto Midrand

Cape Town & Western Cape

Service Areas:

City Bowl Northern Suburbs Southern Suburbs Stellenbosch Paarl

Durban & KwaZulu-Natal

Service Areas:

Durban North Umhlanga Pinetown Pietermaritzburg Richards Bay

Emergency Support

System failure? No power? Water issues? We're here to help 24/7

Emergency support available 24 hours a day, 7 days a week